We live in a service society. For businesses that means every aspect of their work involves catering to customer’s needs, and the front office is not an exemption. As the main area of business that comes in direct contact with customers, the front office creates value by setting first impression, providing professional communication and information to customers, and liaising with back-office departments to ensure coordination of services. Because the front office involves functions that deal with people, it is necessary that this area is properly managed. This is where this course can help you with.
The course will show you various dimensions of the front office department and acquaint you with the systems, procedures, and practices involved in its management. It will first discuss what front office means and the operations and procedural aspects it involves. It will then delve into such subjects as front office culture, communication systems and procedures, customer service skills development, front office computerisation, and much more.
The primary objectives of the front office management certification course are to: (a) show you different dimensions of the front office; (b) let you know about the systems, operations, and procedural aspects of the front office; and (c) teach you strategies for effective management of the front office.